What if I purchased an item and it was damaged during shipment?

If you purchased an item and it was damaged during shipment, please contact our representatives who will assist you in the process of resolving your issue. Our 100% Buyer Guarantee ensures that you will receive a complete refund for any purchase you are not completely satisfied with.

Please be sure to keep all shipping/packing materials that came with the shipment, as these may be needed by the shipper for their investigation.

To contact a Zatista representative, kindly email us the following information:

• Your First & Last Name
• Your Username
• Contact Phone Number
• Zatista Transaction or Item Number

Please be sure and include in the subject line “Recent Purchase Inquiry”. We will contact you within 24 business hours from the receipt of your email and review the matter with you directly. Inquiries should be sent to: [email protected].